Frequently Asked Questions
Everything you need to know about our premium timepieces and services.
Are all watches sold on Luxury Time authentic?
Yes, we guarantee that every timepiece sold on our platform is 100% authentic and comes with its original manufacturer documentation and serial numbers.
What is your return policy for high-end watches?
We offer a 14-day hassle-free return policy. The item must be in its original, unworn condition with all security tags and protective films intact to qualify for a full refund.
Do you offer international shipping?
We provide secure, insured international shipping to over 50 countries via premium couriers like FedEx and DHL to ensure your purchase arrives safely.
Is there a warranty included with my purchase?
All new watches come with the full manufacturer's warranty. For pre-owned pieces, Luxury Time provides a bespoke 24-month mechanical warranty for your peace of mind.
What payment methods do you accept?
We accept all major credit cards, bank wire transfers, and select cryptocurrency payments for high-value transactions.
How should I maintain my luxury timepiece?
We recommend a professional service every 3-5 years and regular cleaning with a soft cloth. Avoid extreme magnetic fields and ensure the crown is fully screwed down before water exposure.