Returns & Exchanges

At Luxury Time, we want you to be completely satisfied with your exquisite timepiece. If your purchase does not meet your expectations, we offer a seamless 30-day return policy for items in original, unworn condition with all security tags intact.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Secure Packaging

  Carefully place the watch in its original presentation box, including all warranty cards, manuals, and certificates of authenticity to ensure a full refund.

• 3.
  Complimentary Shipping

  Affix the prepaid, fully insured shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our master horologists verify the condition of the returned item, your refund will be processed to the original payment method within 5-7 business days.